Contact Us

We love hearing from our customers. Below you will find options for contacting us. All communication is handled by Equator staff on site, and is never outsourced.

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By phone

Call us at 1-800-809-7687 Hours: Monday - Friday: 8am - 5pm PST Saturday, Sunday and Holidays: CLOSED
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By email

Order related questions, email us at:
General information questions, email us at:
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By mail

You can send mail to: Equator Coffees & Teas 115 Jordan Street San Rafael, CA 94901
[ NOTE! Although this is not a retail location, we do offer will call pick-up for online or phone orders. Place your order before 9:00 AM for pick up after 3:00 PM the same day. Please view our locations page for restaurant, cafe and grocery locations that carry Equator coffee and tea.]
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By our Web form

You can also reach us by completing the form below. (Please note our business hours above, and allow up to 24 hours for a reply.)

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