Customer Service & Administrative Associate

POSITION:Ā  Customer Service & Administrative AssociateĀ 

REPORTS TO:Ā  Customer Service & Operations Manager


Equator Coffees is an impact-driven, award-winning coffee roaster, mission-led retail operator, and conscious coffee farm owner headquartered in Marin County, CA. Founded in 1995 by Brooke McDonnell and Helen Russell, Equator's strong commitment to a sustainable, transparent approach spans more than two decades. In 2011, Equator formalized its commitment to sustainability by becoming a certified B Corporation, making it the first California coffee roaster to do so. In 2016, we were voted National Small Business of the Year and one of San Francisco Business Times Top 100 Women-Owned Business for the past 12 years. Today, Equator operates nine retail cafes in the San Francisco Bay Area, one in Los Angeles, and has an expanding national wholesale business.Ā 


Equator connectsĀ globalĀ coffee farming communities and coffee lovers in the US. The journey from seed to cup is long. Every step in our supply chain should be equitable, sustainable and beneficial for all involved. We call it the Chain of Well-Being.Ā  We value our relationships in the global coffee community and invest in projects at origin to help our partners and their communities thrive.



Reporting to the Senior Operations Manager, the Customer Service & Administrative Associate, supports the company operations by maintaining customer service systems and communications. The position is responsible for daily customer service, inclusive of processing orders, billing, and communicating issues.Ā 


  • Provides exceptional customer service to our 400+ wholesale and retail customers, with patience, energy, and problem-solving abilities.
  • Invoicing and reporting tasks using NetSuite Accounting program.
  • Answers main company phone line to take orders, messages or fields/answers all routine and non-routine questions.
  • Receives and processes customer orders through online ordering and shipping systems (E-beans, Shopify, UPS WorldShip,
  • Assists CS Operations Manager with overseeing front office operations.
  • Assists with accounts receivable/payable tasks.
  • Maintains office and other product inventory.
  • Works closely with all departmentsā€”roasting, production, sales, administrationā€”to ensure efficient daily operations.
  • Provides assistance with other projects and duties as needed.


  • Excellent written and verbal communication skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines while managing competing priorities
  • Resourceful, results driven, collaborative, team player
  • Strong analytical and problem-solving skills
  • Desire to learn our retail customers wants and needs in order to best serve them
  • Five years of related customer service and/or administrative experience
  • Proficient with Microsoft Office programs
  • Ability to prioritize and switch easily from task to task
  • Professional manner
  • Possesses calm disposition
  • Experience in coffee industry a plus



This role routinely uses standard office equipment such as computers, phones, printers, and filing cabinets.



  • The opportunity to work with a growing and dynamic organization
  • Competitive salary
  • 100% Employer Covered Premium Medical InsuranceĀ 
  • Group Dental & Vision Insurance Plans Available
  • Employer Covered Life Insurance Premium
  • Flexible Spending Account (FSA)
  • Employee Assistance Program (EAP) - Extensive Physical and Mental Health, Financial and Legal Coaching Available at no cost to the employee
  • Paid Time Off
  • 7 paid holidays per year
  • 1 paid volunteer day per year
  • 401K - Employee eligible after 1 year of employment
  • Free coffee

Compensation will be commensurate with experience.Ā 


Email cover letter and resumeĀ to:Ā

This position description intends to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant.

Equator Coffees is an equal opportunity employer. All aspects of employment including the decision to hire, promote, and discharge will be based on competence, performance and the business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, gender (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability or any other applicable legally protected characteristics.Ā