Contact Us

We love hearing from our customers. Below you will find options for contacting us. All communication is handled by Equator staff on site, and never outsourced.


Monday – Friday: 8:00 AM – 5:00 PM PST 


Order related questions, email us at:
General information questions, email us at:


Equator Coffees & Teas
115 Jordan Street
San Rafael, CA 94901
Although this is not a retail location, we do offer will call pick-up for online or phone orders. Place your order by 5:00 PM for pick up after 3:00 PM the following business day. Click here for café locations.