Frequently Asked Questions

For curated subscriptions, our expert coffee roasters curate a rotating selection of coffees within each category for you to recieve. These subscriptions are a phenomenal way to add variety into your coffee routine and explore a range of flavors, producers, and roasts within the Equator Coffees family.

Just select the Curated Subscription of your choice (ie. Curated Blend Subscription), select your quantity and frequency, and get 30% off on your first bag with the code FIRST30 at checkout.

As soon as you order, our roasters will make their selection and begin roasting your coffee to be delivered fresh to your door.

When you subscribe, you're also eligible to receive VIP perks like early coffee access and exclusive discounts.

Equator subscriptions are billed per shipment and can be cancelled at any time.

Our curated subscriptions start as low as $16.50. Changing your preferred quantity and frequency will change the overall cost, but changing your preferred grind level is always complimentary.

We offer an ongoing promotion of 30% off the first bag when you start your first curated subscription (with code FIRST30). We think you'll love the experience and will stick with us!

Subscribers also receive discounted shipping on every subscription shipment, and free shipping on all orders over $40.

Just about everything about your coffee subscription with us is customizable:

- Coffee: choose your preferred coffee category: Roaster Blends, Espresso, Single-Origin, or 100% Fair Trade Organic.

- Frequency: choose your preferred frequency level: as often as once per week and as infrequently as every 8 weeks.

- Grind: select your preferred grind within five levels: Whole Bean, Coarse (French Press), Regular (Drip/Pour Over), Fine, or Espresso

- Size: choose between a 12oz bag or 2lb bag. 2lb bag customers save up to an extra 15% per oz!

If you prefer your coffee to be freshly-roasted, then an Equator coffee subscription is perfect for you.

Every single coffee shipment is roasted fresh to order here at our roastery in San Rafael, CA and delivered right to your door.

Already have some favorite coffees at Equator? You're in luck!

You also have the option to subscribe to many of our year-round coffees directly — when you do, you'll save 10% on every bag.

Our full collection of subscription-eligible coffees can be found here.

To subscribe to your favorite coffee, just click on a specific coffee and select Subscribe & Save. You will receive 10% off every bag, discounted shipping, and can set the quantity and frequency to your preference.

When you subscribe, you're also eligible to receive VIP perks like early coffee access and exclusive discounts.

You can manage your existing coffee subscription here on our website by clicking on the profile icon on the upper right-hand of your screen— and selecting Manage my Subscription, following the quick verification for a passwordless login. Here you will have the option to update your shipping info, billing info, adjust product quantities, pause your subscription, add one-time products to your next shipment to try, or make a cancellation.

For any issues accessing your subscriber portal, or issues making updates to your information, please contact our support team at: info@equatorcoffees.com.

You can make changes to your coffee selection at any time in your Equator subscriber portal. To access your portal on our website, click on the profile icon on the upper right-hand of your screen— and selecting Manage my Subscription, following the quick verification for a passwordless login.

Once you're in the subscriber portal, select the Subscriptions tab from the left side of the top menu and click the Manage Subscription button on the active subscription you'd like to change.

From here, select Product from the left column. If you're just looking to customize your current coffee — bag quantity, bag size, or grind size — you can set your new preference and click Update.

To swap to a new coffee entirely, scroll down and select Swap Product. Here, you can browse all our subscription-eligible coffees or find an exact coffee more quickly using the search bar. When you're ready to make your choice, click Select, customize your preferences, and click Swap Product.

You are now subscribed to a new coffee! Your new coffee selection will be reflected under Product on the left column.

For any issues accessing your subscriber portal, or issues making updates to your coffee selection, please contact our support team at: info@equatorcoffees.com.

You can update a subscription's shipping address from any time in your Equator subscriber portal. To access your portal on our website, click on the profile icon on the upper right-hand of your screen— and selecting Manage my Subscription, following the quick verification for a passwordless login.

Once you're in the subscriber portal, select the Subscriptions tab from the left side of the top menu and click the Manage Subscription button on the active subscription you'd like to change.

From here, select your Shipping Address from the left column; you will now be presented with an option to change to another existing shipping address, or enter a brand new shipping address. Once your selection has been saved, your subscription's address is now updated!

You can also check your saved addresses at any time by clicking the Shipping Address option on the top menu, located between Purchase History and Payment Methods.

For any issues accessing your subscriber portal, or issues making updates to your information, please contact our support team at: info@equatorcoffees.com.

You can update a subscription's payment method from any time in your Equator subscriber portal. To access your portal on our website, click on the profile icon on the upper right-hand of your screen— and selecting Manage my Subscription, following the quick verification for a passwordless login.

Once you're in the subscriber portal, select Payment Methods on the right side of the top menu, click the Edit button on the payment method you'd like to change, and then select Send Update Email.

Instructions to update your payment method to a new card will be emailed to you automatically by our system.

Once you've followed the steps to update your card, you will see the new payment method reflected in the Payment Methods section of your subscriber portal. Select Move Subscriptions Here, select the subscriptions you'd like to be charged to that new payment method, and save.

For any issues accessing your subscriber portal, or issues making updates to your information, please contact our support team at: info@equatorcoffees.com.

You can cancel a subscription at any time in your Equator subscriber portal. To access your portal on our website, click on the profile icon on the upper right-hand of your screen— and selecting Manage my Subscription, following the quick verification for a passwordless login.

Once you're in the subscriber portal, select the Subscriptions tab from the left side of the top menu and click the Manage Subscription button on the active subscription you'd like to change.

From here, scroll down on the left column and select Cancel Subscription.

If you'd like to re-activate a cancelled subscription in the future, select the Subscriptions tab from the left side of the top menu and click the Re-Activate button on the inactive subscription you'd like to bring back.

For any issues accessing your subscriber portal, or issues making updates to your information, please contact our support team at: info@equatorcoffees.com.

Yes, you can! Our Gift a Subscription offering can be found here and is a great way to introduce your friends and family to a variety of our coffees.

Each gift subscription includes a rotating monthly selection of our most popular and widely beloved coffees of the season for 3 months, curated by our expert roasters.

Unlike our other subscriptions, Gift a Subscription is a one-time charge only with no recurring fee or shipping charges. At the end of the 3 months, the subscription comes to an end and will not auto-renew.

Great! To subscribe to our email list, scroll down to the bottom of our homepage and enter your email in the textbox next to GET THE LATEST NEWS & 10% OFF YOUR FIRST ORDER, and then click SUBMIT.

To unsubscribe from our email list, open your email and select an email from Equator. Scroll down to the bottom of the email to the footer. In the red rectangle at the bottom, you will see the option to click UNSUBSCRIBE. Once you click this you will be removed from our email list.

For a list of our cafes click here
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For details on opening hours see our Cafes page here. All Equator cafes are closed Thanksgiving Day & Christmas Day.