FAQ | Frequently Asked Questions | Equator Coffees
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FAQ

Coffee & Brewing

Do you have decaf?

Yes, you can find our full selection of available decaf coffees here.

Where do you roast your coffee?

We roast to order in small batches at our roastery located at 115 Jordan Street, San Rafael, CA, 94901.

Where do you source your coffee?

We source our coffees from all over the world and pride ourselves on developing long-standing relationships with producers. Every coffee that we sell includes the location from where it was sourced. All you have to do is click on your coffee of choice and scroll down to view the Origin, Roast Level, Tasting Notes, and more.  

What are the flavor profiles of your coffee?

Every coffee that we offer has a unique and complex flavor profile meticulously developed by our best-in-class roasting team. To view the singular tasting profile of your coffee of choice, simply click on the coffee and scroll down the product page to the Tasting Notes section.

How should I store my coffee?

We believe that coffee tastes best when it is freshly roasted, freshly ground, and freshly brewed. That's why we roast coffee to order. We suggest buying whole bean coffee every week or two so you always have the freshest coffee possible.

Keep your coffee in a cool, dry place, away from sunlight - it will taste best when brewed within a week or two of opening the bag. Once a bag of coffee has been opened and the beans are exposed to air, the flavor will gradually diminish over time. This loss in intensity is imperceptible at first, but as the weeks progress, the coffee will gradually begin to taste stale.

If you end up with too much coffee on hand, you may freeze unopened bags of coffee and then plan to brew the coffee within 3-4 months. Look for a ROASTED ON date on the bottom of our bags to find out exactly when your coffee beans were roasted.

Do you offer ground coffee?

Yes. If you would like to purchase pre-ground coffee, select your coffee of choice, once you arrive on its individual product page underneath the price you will see GRIND. Click the dropdown menu to the right of the GRIND option and select either COURSE (FRENCH PRESS) or REGULAR (DRIP POUR OVER) or FINE or ESPRESSO. Select the option that matches your home brewing method.

Do you offer light, medium, and dark roasts?

Yes, to filter our coffees by your roast level of choice, click on COFFEES from the main menu. Then select FILTER. You can then select your preferred roast level to view all coffees that fit that roast profile.

What brewing methods do you recommend?

Check out our Brew Guides to learn more about our recommended brewing methods.

Do you sell brewing equipment?

Yes! View available brewing equipment here. All in-stock brewing equipment will appear on this page.

Subscription

Why should I subscribe? What are the benefits of a coffee subscription?

When you subscribe, you get to select from our best-selling coffees and experience a rotating selection of our roasters’ favorites, plus you save 30% on your first shipment. And all subscriptions enjoy $5 flat rate shipping or free shipping over $40 with code: COFFEECLUB.

Subscribers also receive special promos and early access to our most special coffees, including those from our award-winning farm, Finca Sophia.

What products are available for subscription?

View all available subscription coffee offerings here.

How often can I receive a subscription shipment?

You may choose to have a subscription order shipped every 1 to 8 weeks. You will receive a notification when your order is shipping.

Can I make changes to my subscription?

You can change, pause, or cancel your subscription at any time. To change your subscription, go to MANAGE YOUR SUBSCRIPTIONS here. Once you have logged in, you may cancel, pause, change the frequency, or change the quantity of your order.

To change the product, go to CHANGE PRODUCT and select the item you want. Please note that not all items are available to swap. If you do not see the item you want, you will need to cancel your subscription and create a new one.

How do curated coffee subscriptions work?

We select the coffee for your order. We rotate the coffees we have available so that you receive a different coffee with each order. Over time, you may receive coffees more than once as we have rotated through all of our selections. We do not carry every coffee on our website in our curated subscriptions due to limited quantities in stock.

Please note that swaps or changes may not be made for curated subscriptions.

How do I cancel my subscription?

You can change, pause, or cancel your subscription at any time. To change your subscription, go to MANAGE YOUR SUBSCRIPTIONS here. Once you have logged in, you may cancel, pause, change the frequency, or change the quantity of your order.

Can I gift a subscription?

To gift a subscription, select your subscription of choice and add it to your cart. When you select ADD TO CART your cart will appear on your screen. Click the box that says THIS IS A GIFT. The screen will prompt you to add an optional gift message to your order. When you proceed to checkout change the SHIPPING ADDRESS to the recipient’s address that you are gifting the subscription.

Each month, you will be charged and the recipient will receive their coffee. You will not be able to choose an end date for the subscription. You will need to cancel the subscription when you would like it to end.

How do I update my payment information?

Log into your personal Equator Coffees account here. Once you have logged in, select the item(s) you would like to purchase from the online store. Proceed to checkout. First, you will be prompted to enter your shipping information. Next, you will be prompted to select your preferred shipping method (USPS Priority, USPS Ground, etc.) Once you select your shipping method of choice you will be prompted to select your preferred payment method and input your payment details. At the bottom of the page, you will see a box under the title Remember Me that says ‘Save my information for a faster checkout.’ If you wish to save your updated payment method and information, select this box and then proceed with your checkout. The next time your purchase online and check out this payment information will be auto-populated for a faster checkout experience. 

Shipping

Do you offer free shipping? What orders qualify for free shipping?

We offer free shipping on all orders of $40 or more. We offer $5 flat rate shipping on all subscriptions.

How do I update my shipping address?

Go to MANAGE YOUR SUBSCRIPTIONS and click on CHANGE SHIPPING. Click ADD NEW ADDRESS. Please note if changing for all shipments, make sure the ‘Use for all shipments’ box is checked.

When will my coffee order ship?

All coffee orders ship the following business day. If you place your order after midnight, but before 7am PST, your order will ship the same day.

Do you ship internationally?

Equator does not currently ship internationally, but we look forward to letting you know when we expand to include our international community members.

How do I check the status of my shipment?

After you complete your purchase you will receive a confirmation email that will include your order number as well as your USPS tracking number. Visit the USPS website here and input your tracking number to view the status of your shipment.

My order arrived damaged, what should I do?

If you are not happy with your coffee order for any reason, please let us know. We will swap it for a different coffee, or refund your account.

You can email us at info@equatorcoffees.com or call us at 1-800-8090-7687 (M-F 8am-5pm).

My order was marked as delivered but did not arrive, why?

If you checked your tracking number and it says your order was delivered but your coffee never arrived you can email us at info@equatorcoffees.com or call us at 1-800-8090-7687 (M-F 8am-5pm) and we would be happy to replace your order or refund your account.

Can I return or exchange my order?

If you are not happy with your coffee order for any reason, please let us know. We will swap it for a different coffee, or refund your account.

You can email us at info@equatorcoffees.com or call us at 1-800-8090-7687 (M-F 8am-5pm).

Do you offer expedited shipping?

Yes, you can select expedited shipping under shipping options for an additional cost.

Gifts

Do you offer corporate gifts?

Yes. Please email us at info@equatorcoffees.com or call us at 1-800-8090-7687 (M-F 8am-5pm) to discuss your needs.

Do you offer gift cards?

We offer both online gift cards for our website as well as cafe gift cards. Both can be found here.

Note, online gift cards can ONLY be applied online, and cafe gift cards can ONLY be applied at our cafes. 

Why won’t my gift card work online?

Make sure that your gift card is for the ONLINE STORE and not for CAFES. If you have a cafe gift card it will NOT work for the online store. 

My order is a gift; will the items in my order ship together in one box?

Yes, all items within an order will ship to the requested address in one box.

Wholesale & Bulk

Can I buy your coffee wholesale or in bulk?

You can purchase 2lb and 5lb bags of Equator coffees. Select the coffee of your choice. On the coffee product page under GRIND you will see SIZE. When you click this dropdown menu you will have the option to select the 2lb or 5lb option. When you purchase 2lb bags you save 15% per oz, and when you purchase a 5lb bag you save 20% per oz.

For wholesale inquiries please complete and submit a wholesale inquiry form here.

Where can I buy your coffee?

View all coffees available for purchase online here. Select coffees are available for purchase at Equator cafes.

You can also find Equator Coffees for purchase at select Whole Foods Market (Northern California), Safeway, Nugget, Mollie Stone's, Draeger's, Berkeley Bowl, Woodlands Markets, and other local markets.

Email

I would like to subscribe to your emails.

Great! To subscribe to our email list, scroll down to the bottom of our homepage and enter your email in the textbox next to GET THE LATEST NEWS & 10% OFF YOUR FIRST ORDER, and then click SUBMIT.

How do I unsubscribe from your emails?

To unsubscribe from our email list, open your email and select an email from Equator. Scroll down to the bottom of the email to the footer. In the red rectangle at the bottom, you will see the option to click UNSUBSCRIBE. Once you click this you will be removed from our email list.

Cafes

Where are your cafes located?

For a list of our cafes click here
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When are your cafes open?

For details on opening hours see our Cafes page here. All Equator cafes are closed Thanksgiving Day & Christmas Day.

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