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Our Exchange Policy

We want you to love our coffee as much as we do. If you don’t, that’s okay because we’re here to help you select the right coffee for you. If you are not entirely satisfied with your purchase, you have 30 days to make an exchange from the date you received it. To be eligible for an exchange, you must return the item in the original packaging. Shipping charges to and from the Roastery are non-refundable. Customer Service is available between 9 am and 5 pm PT Monday through Friday via phone (800-809-7687) or email ( to help. After 30 days we will no longer accept exchanges.

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